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Mon - Fri, 9am - 6pm EST
Business Hours
Monday - Friday: 9am - 6pm
Saturday: 10am - 4pm
Sunday: Closed
COMMON QUESTIONS
Frequently Asked Questions
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We pride ourselves on harmonizing eye-pleasing aesthetics with heavy-duty functionality to provide reliable performance for professional kitchens.
You can find our official website and product information at thecookrite.com.
You can purchase our commercial cooking equipment, including ranges, fryers, and griddles, through authorized dealers and online retailers.
Most of our units are equipped with a standing pilot light. Ensure your gas supply is connected, turn the control knob to the pilot position, press and hold the button, and use a igniter to light the pilot. Continue holding for a few seconds until the thermocouple is heated and the pilot stays lit.
If the pilot will not stay lit, ensure the thermocouple is properly positioned in the pilot flame. If the issue persists, the thermocouple may need to be cleaned or replaced to ensure it is generating enough voltage to keep the gas valve open.
For replacement parts such as thermocouples, thermostats, gas valves, or knobs, please consult your dealer or contact our technical support team through our official website.
Our equipment features high-quality stainless steel surfaces which should be cleaned regularly using mild soap and water. Avoid harsh abrasives to maintain the finish and prevent corrosion.